Base Jump Case Study


Genie Wish IP cameras at the building entrance.

Base Jump is the biggest trampoline park in the South East of England, offering over 35,000 square feet of fun with a capacity of up to 175 people. This new and unique trampoline park in Essex is designed to offer various activities ranging from standard jump sessions to fitness classes for children, teenagers and adults as well as catering for group parties and events.

The Challenge  

Usually, a CCTV surveillance system is used to provide a layer of security, however Base Jump have taken the use of CCTV a step further. As part of the initial planning to build the ultimate trampoline park, Base Jump required a High Definition surveillance system at every trampoline play area to monitor, record and access footage of any incidents that may occur.

Similar to other sports, jumping on trampolines can be dangerous and can result in sporting injuries. Although the trampoline park employs staff at each play area to supervise and ensure customers watch a safety video, injuries can still take place. The aim of the CCTV system is to record such incidents and enable Base Jump to review the footage and determine the cause of the injury and to see how such injury can be prevented in the future.

As part of their health and safety process, Base Jump ensures that all customer injuries are recorded and depending on the severity of the injury, a recorded footage is usually downloaded and kept on file. This helps Base Jump in both reducing liability against potential legal claims but most importantly it helps them to greatly reduce their insurance premium.

The requirement was a CCTV system that covered 35,000 square feet of footprint but also offered High Definition Imaging.

The Solution

As part of their health and safety process, Base Jump ensures that all customer injuries are recorded and depending on the severity of the injury, a recorded footage is usually downloaded and kept on file. This helps Base Jump in both reducing liability against potential legal claims but most importantly it helps them to greatly reduce their insurance premium.

Scott Francis Managing Director at AVS reviewed Base Jump’s requirements and based on the size of the project, AVS proposed and recommended Genie’s latest WISH IP range.


A Genie Wish IP Eyeball HD camera installed near the park exit.

The WISH IP range is a series of IP cameras providing high quality full 1080p HD surveillance images using sophisticated network protocols. Catering for different requirements, the WISH IP series of cameras are offered in various forms and range between 1.3 megapixel to 3 megapixel.

The IP Network cameras are ideal because they offer High Definition imaging which was a prime requirement for Base Jump but they also allow scalability if future cameras are added to the network.  The WISH IP 3 megapixel range also provided real-time Full HD recording which was essential  for the client, as they are using the recorded footage to analyse incidents and cannot afford to have any lag in the recording.

Furthermore, Genie’s user-friendly NVMS1000 software is also ideal for the client’s requirements as the software allows staff to retrieve any footage easily whenever its required.

DSC_0552 (Red Edit)

Highlighted in red are the Genie Wish IP 3MP Auto Focus Bullet Cameras covering each play area.

AVS reviewed the trampoline site design plan with Genie and proposed Base Jump with 64 3 megapixel IP cameras consisting of Genie’s latest Auto Focus bullet (WIP3BVAF), Vandal (WIP3VDV) and Eyeball (WIP3EBV) cameras. To support this complex system, two 32 channel NVR’s (WNVR832P) with 96TB storage capacity were required. Using the NVMS1000 software meant the client only required two monitors to display all 64 cameras.



The Result


All 64 HD cameras are displayed on two monitor screens.

“We are really impressed with the High Definition images from the Genie IP network cameras and user-friendly software. We have now decided to display CCTV footage from the play area onto a big screen near the café so that parents can enjoy a coffee and keep an eye on their children playing.”
-Base Jump (Owners)-

“Using Genie’s latest WISH IP Auto Focus 3MP cameras was a great help. Having the benefit of not focusing the camera manually made a significant difference in the installation time and helped us meet Base Jump’s launch deadline.”
-Scott Francis (AVS Managing Director)-

NHS East London

NHS Mental Health Services- East London

East London based NHS Mental Healthcare Centre well known for their in-patient and community services recently upgrade their surveillance system to HD Broadcast quality whilst keeping within  NHS Budgets.  .

The Challenge

In early August 2015 the Mental Health Centre decided it needed to replace its current outdated analogue CCTV system inside the wards. With the majority of the cameras starting to fail the centre knew it couldn’t afford to have faulty non-working cameras, especially in the sensitive environment they operate in where staff and patient safety is highly important.

Furthermore being funded by the NHS meant the mental health centre was working under strict budget and required a cost-effective solution.


Genie CCTV reviewed the centres requirements and in conjunction with their local installer Jigsaw Security Solutions, Genie’s latest HD-SDI Dome Cameras were proposed. With the  centre looking for a cost-effective solution, it allowed the centre to keep their existing coax (RG59) cabling infrastructure and only replace the cameras and recorders saving them a huge amount on potential re-wring costs.

Genie’s HD-SDI Range of Bullet and Dome cameras are well known for their broadcast quality image and offer Full HD 1080p Resolution.

The Result

“High Definition images made it really easy to identify individuals and provide safety to patients and staff ”

Site Security Manager

“The Centre  are really impressed by the high definition image quality and reliability of Genie’s HD-SDI system.”

Wade (Jigsaw Security Solutions)


Northern Devon Healthcare NHS

Based in Devon, Northern Devon Healthcare NHS Trust is one of the healthcare providers in the district offering a varied health care portfolio and specialising in community care. The current site comprises of a 300-bed ward in Barnstaple with the Trust looking at expanding its facilities in order to offer the highest possible care available to its patients.

The Challenge

In early 2013 the Hospital Facilities Management Team decided to review the access control system as the current system was ageing and becoming unreliable. Furthermore maintaining the current system using the maintenance team along with specialist contract support was proving to be inefficient and costly.

As the existing system was outdated with limited capacity to meet the healthcare’s plans for expansion, the management team decided to seek specialist advice from Challenge Alarm Systems for a robust and secure access control system that could accommodate the expansion plans.


Installed Genie Proximity Reader at the entrance

The Solution

Challenge Alarm Services Ltd liaised with Genie on Northern Devon Healthcare Trust’s behalf and reviewed the Trusts requirements. The proposal was to use Genie’s Sphinx Door Access Control Panels and Proximity Readers. These systems are known for their reliability, robustness and their slim attractive design making it the ideal product for this project.


The Result

Since the Install Northern Devon Healthcare NHS Trust have been very pleased with the systems and the ability to monitor access and egress and improve patient safety by providing a safer and secure environment whilst monitoring staff activity.

“We were all very pleased with the equipment flexibility that was offered to meet the current needs and future expandability.”
Kevin Ward- Deputy Head of Estates

“What started as a relatively small system replacement of 10 controllers has now expanded to 48 controllers with main server and client PC and integration into the hospital staff car parking barriers.  The hospital Estates department now administer the day to day card user requests with ease, something that they couldn’t do with their previous system.The Genie equipment has now also  been rolled out across the community hospitals.”
Justin Dennis- Challenge Alarm Services

High Value Client

High Profile Client Case Study

A high profile client – with business interests in retail, hotels, property and transportation amongst others – wanted to replace an ageing analogue CCTV system at one of his residences in the UK.

The existing site consisted of 17 analogue PTZ cameras and multiple fixed cameras located around the vast acres of private land on the owner’s estate. All of the cameras were cabled with coax and twisted pair for data where required. The system provided D1 resolution images which were recorded on traditional analogue DVR’s and displayed real time on two 50” display monitors.

The main requirement by the estates head of security was to upgrade the system to improve the image quality to HD resolution while retaining the ability of real time live monitoring. This was imperative to the operation of the 24/7 manned control room as any incidents needed immediate reaction and resolution.

The Challenge

Having ascertained the client’s requirements, the challenge was to provide a state of the art HD surveillance system that would retain the most important requirement of real time HD video. This would enable the estate security to quickly and easily deal with any security threats.

Additionally, the system needed to be future proof, to enable the ability to upgrade the entire system in the advent in advances of video technology.

The Solution



Genie CCTV designed a system to offer 17x 1080P HD-SDI Dual head PTZ’s. These cameras offer real time (30FPS) 2 Megapixel resolution video in conjunction with a powerful IR array that automatically adapts for wide and narrow coverage. These were installed to provide a high level of coverage over the vast estate. The existing analogue static cameras were replaced with 1080p HD-SDI static bullet cameras with built in IR to provide upgraded coverage and resolution of the existing static positions.

All except for 3 local cameras were cabled with a new fibre backbone utilising Genie’s HD-SDI to Fibre converters. This allowed the system to transmit Real-time (30FPS) HD-SDI images back to the control room which terminates in a Genie Fibre to HD-SDI receiver rack. The native HD-SDI connected via RG6 coax to two 16 channel Genie HD-SDI Digital recorders (WHDSDI188). Each recorder offered 32TB HDD recording to enable the required footage retention period as well as user friendly search and replay functionality.

The video from all the cameras is displayed in real time via HDMI connections from the DVR’s on two new 50” professional display monitors. This in conjunction with two 21.5” desktop “control” monitors connected to a PC installed with Genie’s Central Monitoring Station software. This allows for the operators to monitor specific camera groups from both DVR’s over then LAN, while having overall control of the Estates camera system via eMap.


Diagram showing set-up

The Result

With the system installed and commissioned, reports from the Control room operators were not only positive but favorably approving of the new HD image quality, while retaining aspects of control that are were familiar and most importantly the entire system offering real time video monitoring.

The Head of Security commented:
“We are so impressed with the HD-SDI Full HD surveillance system and Genie’s involvement as a specifier and supplier from start to finish that we have nominated Genie CCTV Ltd to specify another 100+ camera system and again use the HD-SDI CCTV products.

John Boorman, Sales and Marketing Director at Genie CCTV Ltd commented – “Our suggestion on moving forward with HD-SDI was based on the customers’ requirements for real time video and Full HD 1080P image quality.  Our HD-SDI to Fibre transmission kit offered the future proofing the site required, all on a single mode fibre cable infrastructure. More importantly, this guaranteed the customers’ need for real time Full HD video surveillance. None of the cameras suffer from compression lag, meaning the camera records at the highest quality with the clearest of footage in accurate real time, day or night.”

“Should the customer wish to add any further cameras at any point throughout the site, it will now be very easy. And if they need to add IP video cameras, the Fibre transmission can easily handle Ethernet/Fibre transmission units as part of the existing installation”

“In all my years involved in the CCTV manufacturing industry, I have never seen a real time, full HD surveillance system work so efficiently. I am very honoured to have been chosen by the end user to provide our Genie solution and see it work so well”.

Morgado Plant Hire

Morgado Plant Hire Case Study

Based in Durban, South Africa,  ‘Morgado Plant Hire’ is one of the country’s largest plant hire company’s.  Operating for over 40 years, the company’s reputation for excellence has seen it grow from strength to strength, boasting over 220 machines and low beds in operation across Southern Africa

The Challenge

In early 2014, the company started noticing significant discrepancies in fuel consumption throughout the fleet

An internal investigation soon uncovered huge financial losses relating to the use of Diesel. It became apparent the amount of fuel being used could not have been consumed under the normal operational parameters of the plant it was intended for. Morgado Plant needed a system which would allow them to track and see what was going on with their fleet 24/7 and hopefully get to the root of the problem.







Pic-2-Morgado1The Solution

Morgado spoke to Eduardo at EBS – a local agent of Genie CCTV equipment who specified Mobile Genie DVRs (MVR 400) with miniature Vandal Dome cameras (GMC3CHIR) to carry out the covert surveillance. The Genie DVR provided detailed recording as well as accurate location coordinates on Google maps, while allowing live remote connectivity at all time

The Result

The findings matched initial suspicions; over 10 delivery drivers were convicted of fuel theft, and were subsequently fired and prosecuted. Genie equipment is now standard in every Morgado Plant Hire delivery vehicle,  supporting the organisation in tackling crime and monitoring driving standards thus saving the business any further financial loss.

“The reliability and robustness of the Genie equipment really impressed me. Taking into account the amount of money we were loosing in stolen fuel, the equipment has already payed for itself. We have now decided to implement Genie equipment on all our fleet vehicles to combat crime and create a safer working environment”- Neli Morgado D’Almeida- Member


Burrford University College Campus

The Challenge

Burrford University College has always been focused on providing a safe yet relaxed environment for all students and staff. They had a range of parking and security challenges on their main campus site including managing the limited parking resource for visitors and contractors in addition to the everyday users.

The estates team had the difficult task of providing adequate car park spaces for up to 900 vehicles on-site with 90 staff, 1250 students and a variety of delivery and contractor vehicles entering and leaving the site daily. Fortunately not all of the students arrived by car every day, but many seemed to have access to a family car which they would sometimes park in the main car park and apparently forget about it for up to a week at a time. The pressures increased when the conference center was booked which could see the arrival of an additional 100 paying delegates all expecting a place to park on tarmac rather than on a muddy verge.

Another serious concern was the increasing reports of anonymous white vans driving on-site and the occupants taking almost anything that could have a resale or scrap value. This had even included the disappearance of some new kitchen appliances that had been left outside for a few minutes whilst the old appliances were being uninstalled.

Burrford employed a paper permit system for staff and students but this was proving a real strain on their admin resources dealing with lost permits, vehicle changes, temporary vehicles and vehicles not displaying permits.

The staff car park never seemed to have any spaces after 8.30am and there were reports of cars that never appeared to leave the car park. A radical approach was needed…

The Solution

GANPRCAM/D2C (High Resolution)

GANPR- Genie ANPR Camera

The Head of Estates, the HR Manager and the Security Manager met several times to discuss and consider the available options and felt that ANPR technology might be able to provide an intelligent solution to the challenges along with barriers to control the three car parks: Staff /General Visitor, Student and the Conference Centre for both Staff and Delegates.

A Genie GANPR system was installed to manage User Categories for the three car parks along with tailored access times to restrict  unauthorised users. Genie GANPR Cameras  were installed near the barriers to each car park

and linked to the ANPR Server allowing access  to those with a ‘virtual permit’. Every student  and staff member was allocated a virtual permit   that is either permanent or had an expiry date and time.  This was also applied for Day Visitors  and Contractors where variable length permits  could be assigned as required. Visitor Groups or individuals can now be managed by either  assigning a per-defined category or an individual access period.

As well as managing the visitors Burrford permit on campus, the Genie GANPR systems can also alert security staff to unwanted visitors or any vehicle that is not identified as “known” or a pre-booked visitor or contractor. Creating a security alert (which can be sent via email to a smartphone) allows the security team to be more proactive and responsive by intercepting an incoming vehicle rather than dealing with the consequences of a car break-in or costly theft.

The Result

Tom Dalton, Security Manager at Burrford University College said”The new ANPR system has solved a lot of the parking issues that we had on site. Everyone knows what car park they are meant to use but now if they try and enter a different one they simply can’t access it. Congestion has been reduced as people are no longer driving around looking for a space and pre-booked conference delegates can now park with ease”

For more information on our latest range of products call us on +44 (0) 1707 330 541


Industrial Deployment Site

Industrial Site Deployment Case Study

The Challenge

Recently a large Petroleum company with numerous sites began their upgrade process to replace their current CCTV system. Being situated on an island in the Indian Ocean and exposed to tropical climate from humidity to rain , their current CCTV system couldn’t cope with the harsh environmental challenges being presented. The company was faced with constant system failures, a lack of technical support and high corrosion rate on the installed cameras.

The Solution

RPT36MIR Series : Raptor True Day/Night Vandal Resistant IR Ruggedised Marine PTZ Cameras

RPT36M Series : Raptor True Day/Night Vandal Resistant Ruggedised Marine PTZ Camera

Genie CCTV reviewed the companies requirements and in conjunction with their local installer proposed Genie’s Raptor Range of CCTV Cameras. Known for its reliability, ruggedness and marine grade camera housing finish, the Raptor PTZ (RPT36M) was the ideal solution to operate in demanding environment.

The Result

Genie equipment is now a standard part of every site, as the solution plays a key role in supporting the organisation mission of ensuring the security of petroleum supply to its customers.

“Reliability and functionality in a challenging environment are critical for our day to day operations. The Genie equipment has impressed us with its quality and robustness.” 

Company Chief Operating Officer-


Car Park Management

Car Park Management

 The Challenge

A high security facility near London required a ANPR as a possible solution for their challenging car park management needs. Their site has around 1500 users competing for spaces and often found that the on-site car parks were full when they shouldn’t have been, which meant authorised visitors were struggling to park their vehicles. A Genie GANPR system was recommended that would allow each user category individual access periods ensuring the car parks are used accordingly to the site management rules.

The Solution

GANPRCAM/D2C (High Resolution)

Genie GANPR Camera

With an entrance and exit at each of their two car parks, a multi-lane ANPR system was installed with four GANPR Cameras adjacent to each of their existing entrance and exit barriers.

The cameras were then connected to Genie’s ANPR PC in the Security Gate House which runs Genie LIVE, Genie’s ANPR software. From here the on-site Security Manager is now able to control and monitor all car park traffic and use the ANPR system to provide an extra layer of security.

Through the use of a database made up of different groups (Staff, Visitors & Contractors) all with different access times, the ANPR system ensures that vehicles can only enter the car park during their designated times. Categories or individuals such as a visitor or contractor can be given permanent access or a temporary virtual permit allowing specific access times and with an expiry time and date.

The Result

This site now has complete control of their car park and can interactively monitor all vehicles entering and exiting the site. As well as granting access to those vehicles they do want on site, Genie LIVE can also provide a security alert for any vehicle with a customised message.

Genie CCTV announces Domestic CCTV European Legislation

New Domestic CCTV Legislation for June 2015

“If your CCTV system covers, even partially, any areas beyond the boundaries of your property, such as neighbouring gardens or the street, then it will no longer be exempt from the Data Protection Act (DPA) under the domestic purposes exemption.”

CCTV systems filming even limited views of a public space are now required to be registered with the Information Commissioner’s Office and will be subject to a number of other requirements such as the use of specific signage. Owners must also be aware that if their system covers an area beyond their home’s boundary they will also be subject to many of the same requirements in terms of the protection and provision of data as larger organisations.

This does not mean that you are breaching the DPA, but it does mean that you are subject to it.

>>See the new WISH IP 3MP megapixel range, now trending as our most sold product of 2015

A new CCTV code of practice has been published and lots of useful information (including the code) can be found by visiting the site for the Information Commissioner’s Office (ICO) or at www.gov.uk/surveillance-camera-commissioner

DIY SOS Post Image

Genie Donates CCTV Equipment to DIY SOS

Genie CCTV were very pleased to be able to donate a CCTV system included in a recent episode of DIY SOS. The family had a lot of concern for their young son who suffers from epilepsy – especially at night time, so they needed to be able to monitor him. Communicate UK installed the system and programmed it so that the parents could view the live camera footage on TVs throughout the house. This helped give them a simple and fast way to check their son and gave peace of mind without disturbing their young boy. Genie Apps installed on their smart phones can give them further flexibility to check on their son safely and securely.